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National Debt Relief Review
National Debt Relief can help you settle your debts for less than you owe
By Holly Johnson
Updated January 13, 2023
Review by Margaret James
Facts verified by Katrina Munichiello
We suggest the top products through an independent review process The advertisers don’t influence our picks. We may receive compensation when you visit the our partners that we recommend. Read our advertiser disclosure for more info.
National Debt Relief logo
Investopedia’s Rating 4.6
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Our Take
National Debt Relief is a highly rated debt relief company that provides a free consultation with debt counselors who are able to assist. Established in 2009, the firm helps consumers settle debt to pay less than what they have to pay. When we conducted an independent review of debt relief firms, National Debt Relief earned the top spot in the category of “best overall.”
Pros & Cons
The most important takeaways
Company Overview
Pros
No upfront fees for settlement
A free consultation will assist you in comparing your options
Client portal lets you track your progress live
Cons
The cost of fees can be as high as 25% of the amount you settle credit
There is no mobile app that works with the program.
National Debt Relief logo
Overall rating 4.6
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Table of Contents
Pros Explained
Pros and Cons explained
Types of Debt Addressed
Client Onboarding
Customer Service
Company Reputation
Average Amount of Relief
Average Time to Relief
Cost
The Competition
Final Verdict
Methodology
National Debt Relief is a company that offers relief through an approach known as debt settlement. The goal of this process is to help consumers get free of their debt. In the process of debt settlement, it’s possible to set the amount in a savings account every month until you’re ready to “settle” your debts to pay less than what you owe.
You’ll pay National Debt Relief a percentage of the debts they pay however, only when you have achieved results. The company claims that regardless of accounting for their costs, customers can save up to 30% to 50% of the original debt at the time that the process is completed.
A no-cost consultation will aid you in deciding if debt settlement is right for you.
Debt settlement can cause harm to your credit score as you stop paying the debts you owe during your program. Be sure to understand the benefits and drawbacks of debt settlement prior to deciding whether you want to take action, and then compare with various debt relief businesses before making a final decision.
Pros Explained
There are no upfront fees for settlement No upfront settlement fees: With National Debt Relief, you only pay for results. Fees are charged in the form of a percentage of debt that is paid off, and only when the negotiation has been completed.
Free consultation can help you compare your options: You can phone National Debt Relief to speak with a debt counselor at no cost. This consultation gives you the chance to ask questions and determine what debt settlement options are best for you.
Client portal allows you to track your progress in real time In contrast to other debt relief firms, National Debt Relief has an online client portal that lets you manage your program and monitor your debt settlement process regardless of day or at night.
Pros and Cons Explained
Fees can run up to 25% of the total amount of your debt: Some of the debt relief companies we studied independently charge fees at a lower percent than National Debt Relief.
No mobile app available with the program: While National Debt Relief does have an online client portal, the debt relief company doesn’t offer an app for mobile devices that allows you to track your debt settlement plan in the field.
Types of Debt Addressed
National Debt Relief aims to assist consumers in paying off unsecured debt, which includes any kind of debt that isn’t secure by collateral. Fortunately, this company offers a debt qualification page on their site where they provide a list of debts that qualify not are eligible. The main kinds of debts they deal with are highlighted below.
Credit card debt
If you’re in due on a standard credit card or merchant credit card National Debt Relief can help you pay less than you are owed. This is applicable to the most popular credit cards such as American Express, Visa, or Discover and co-branded cards from retailers like Kohl’s or Sears.
Personal loans and payday loans
You may also negotiate and settle any personal debt you have, including personal loans from a bank or online lender or payday loans. Installment loans may also be eligible.
Business debts
Business debts may also be negotiated and settled for less than you owe now. National Debt Relief says these loans should be secured and that they would prefer to negotiate debts for businesses that are already closed.
Medical bills that are not paid
National Debt Relief can also aid you in paying less than what you owe on your medical bills. Negotiations can be completed successfully with doctor’s offices, hospitals as well as other medical facilities.
Back rent
If you are in arrears with paying your rental, you might be capable of negotiating the amount that you owe in arrears. But, you’re able to negotiate the debt if you are no longer an resident.
Private student loans
It is also possible to settle debt tied to private student loans at a lower rate than your balance. Be aware you that federal student loans are not eligible to be a debt settlement.
You can bundle more than one type of debt into a debt settlement plan. If you are in the middle of medical bills, and business debts, for example, National Debt Relief can assist you in settling all of them during your program.
Client Onboarding
Getting started with National Debt Relief requires you to call in for a complimentary consultation. In the meeting with a counselor for debt will be able to discuss your financial situation and circumstances and then learn how long your debt settlement process might be and how much you could save.
National Debt Relief states that you must be in debt of at least $7,500 in order to be eligible for their assistance. It is also necessary to be “several months behind in your payments” as creditors won’t have a reason to negotiate if you’re up-to-date with your bills.
If you don’t have enough debt to qualify for a debt settlement program You can consider other options , such as credit counseling or program for managing debt (DMPs) or debt consolidation loans.
Customer Service
One advantage of working with a company that deals in debt relief is the fact that they are aware of debt collection regulations and rules in and out. For instance, National Debt Relief states their debt counselors and experts can help you navigate how to navigate the Fair Credit Reporting Act, the Fair Credit Billing Act, and the Fair Debt Collection Practices Act when you are settling your debt.
This company offers email and phone customer service. When it comes to your free debt consultation, you’ll be able to make a call to talk with a counselor Monday through Friday from 8 a.m. to midnight EST and also on Saturdays from 10 a.m. until 10 p.m. Existing customers can contact us for assistance via the phone on Mondays and Fridays from 10 a.m. to 8 p.m.
National Debt Relief doesn’t offer an app for mobile devices or a chat feature online which means there are less ways to contact them for assistance than the ones that some companies offer. However, their many positive user reviews boast about rapid response times and their willingness to assist.
Company Reputation
The industry of debt relief has plenty of scams to deal with This is why it’s important to research firms before signing up to use their services. One method to do this is through the Consumer Financial Protection Bureau (CFPB) database that allows you to search for user complaints among companies offering debt settlement.
This company scores an average of 4.7 out of 5 stars across nearly 35,000 user reviews on Trustpilot.
Due to their outstanding reviews and third-party rankings, National Debt Relief received one of the top scores for reputation of the company in our independent study.
If you are unhappy about the service of a debt relief company You can submit a complaint to the FTC or contact 877-FTC-HELP.
Average Relief Amount
National Debt Relief states that the amount of money you save is contingent on a variety of factors. However, most people save 30% to 50% off of their original debt amounts as well as those savings are realized even after accounting for the fees you pay for your debt settlement program.
Average Time to Relief
Debt settlement via National Debt Relief should take between 24 and 48 months, which is average among other firms. The length of time it will take to finish your program could differ based on the amount you owe, how much you’ll save each month, as well as other factors such as the willingness of creditors to negotiate.
Cost
National Debt Relief says their average client pays a cost between 15 and 25 percent of the total amount of debt they enroll into their service. But, this fee is only charged when results are reached and debt is settled with less than the outstanding amount.
In general, their fee percentage is generally on level with industry averages.
The Concurrence
National Debt Relief Accredited Debt Relief
Year of the Year 2009Year of Inception: 2009
Accreditation Accredited with the American Fair Credit Council (AFCC)
– Accredited with the International Association of Professional Debt Arbitrators (IAPDA) — Accredited by the American Fair Credit Council (AFCC)
Not accredited by the International Association of Professional Debt Arbitrators (IAPDA)
Services Offered Debt settlement Debt settlement
Customer Service TouchpointsFree consultation; phone and email customer service Online client portal Free consultation. Phone and email customer service
Fee : No upfront charges and pay between 15% and 25% of your debtNo upfront fees; Pay 15 percent to 25 percent of your debt
Average Program TimeBetween 24 and 48 monthsBetween 24 and 48 months
We decided to compare the highly-rated National Debt Relief to Accredited Debt Relief Accredited Debt Relief, a company offering debt relief that earned the second-highest rating in our independent study. Both companies received excellent rankings from Investopedia according to the quality of their service to customers, company reputation, their fees, and the services they offer. Further, they both offer the same program length from 24 to 48 months. Both provide a no-cost consultation as well as costs that range from 15% to 25% of the amount you have paid off in debts.
That being said, National Debt Relief stands apart due to its IAPDA accreditation. National Debt Relief also offers a helpful online portal to help customers monitor their program and keep track of their progress at any point of the day or night.
Final Verdict
The bottom line is that there is no debt relief company that we’d recommend higher then National Debt Relief due to its professionalism, efficiency of the company, costs and charges, and its the quality of its customer service. National Debt Relief scored an average rating in the range of 4.63 out of five feasible stars during our study, whereas the average company scored just 3.56.
If you’ve got at least $7,500 in unsecured debt you’d like to settle and you’re in need of help, reach out to National Debt Relief for a no-cost consultation. There aren’t any upfront costs to pay, and you’ll be able to find out whether debt settlement is a good idea without any commitment.
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How We Review Debt Relief Companies
Investopedia conducted an independent research which compared fifteen debt relief companies based on its customer support, ranking and reputation for their business as well as their the range of products they offer, their pricing and transparency. We looked for debt relief companies that have positive reviews and customer testimonials, as well as customer service accessibility, as well as the essential information regarding their plans clearly posted online, and firms with excellent rankings from third party sources.
Ultimately, National Debt Relief scored the highest score of 4.63 out of 5 stars in our rankings and secured them the top position in our ranking as “best in all.”
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